FAQ
The questions owners ask before they hire
Straight answers on what we build, what it costs, and why it is not another AI agent. If yours is not here, bring it to a 20-minute call.
How we are different
Is this just another AI agent?
No. Agent vendors sell a model with tools and hope it improvises the right steps. We sell an employee. The job is written as code first - the schedule, the rules, the permissions, the approval gates - and the model only handles the parts that need judgment, like reading an inquiry or drafting a reply. Same input, same output.
What is the application layer, and why is it the product?
Everyone rents the same class of frontier model. What sits underneath decides whether the work gets done: your CRM, inbox, calendar and books wired in with scoped permissions, your process written as workflows that fire on schedule, and an audit trail of every action. That layer is XI-Code. We build it around your business and run it for you.
Why precision over autonomy?
A business cannot run on "usually". The invoice reminder goes out when it is due, the lead gets its reply, the booking lands on the right calendar - every time. Agents improvise their way to an answer, which is fine in a chat window and expensive in your books. Our employees run on rails we write with you. The agentic part, reasoning through a request nobody planned for, is a bonus on top of the process, never a substitute for it.
Why not build it ourselves on ChatGPT or an agent platform?
You can. Then you are the application layer: wiring the integrations, writing the permission logic, babysitting the schedules, and finding out when something quietly stopped. It works if you have an engineering team and months to spend. Most $1-10M businesses have neither. See the side-by-side.
Before you buy
What does it cost, all in?
A monthly plan - Launchpad $850, Operations $1,350 or Department $2,995 - plus a one-time setup fee of $750 to $2,500 by tier. Model access is included on our managed setup: nothing to sign up for, nothing to meter. Enterprise is quote-based. Compare the plans.
What does the setup fee buy?
Human work, priced once. A specialist designs your workflows, wires your tools, trains your employee on your business, and tunes it for 30 days. What the setup covers.
Am I locked in?
No. Every plan is month to month with a 30-day money-back guarantee. No long-term contract, no exit fees. If you leave, your blueprint stays exportable and we help you transition cleanly.
How long until it is actually working?
Days, not months. Your employee is deployed and handling first tasks within 1-2 days, and custom workflows wired to your tools land over the first two weeks.
What happens when it gets something wrong?
You decide what it may do on its own. Anything you flag waits for your approval before it goes out, read-only access stays read-only, and every action lands in an audit trail you can open any time. Our team supervises and tunes it every month.
Will it sound like us?
It is built around your tools, your tone and your process, not a template. It starts under supervision and earns autonomy over the first weeks, so you see how it works before it works alone.
Is my data safe, and is it used for training?
Your employee works inside scoped permissions you approve, over encrypted connections, and every action is logged. Your data is never used to train anyone else's models.
Does it work with the tools we already use?
It works with 40+ tools, including HubSpot, Salesforce, QuickBooks, Calendly, Google Workspace and Stripe. If yours is not on the list, bring it to the call.
Do I need technical knowledge?
No. You describe how your business runs; we build the workflows and wire the tools. If you can explain the job to a new hire, you can hire an AI Employee.
Who do I talk to when something needs to change?
Tell your employee in the dashboard chat - "stop sending after 6pm", "hold anything over $500 for approval" - and the change takes effect the same day. Our team answers within one business day, same day for anything urgent. How support works.
Still deciding? Put it to a person.
Twenty minutes on Google Meet. We map one job you want off your plate and tell you whether we would build it.