FAQ

The questions owners ask before they hire

Straight answers on what we build, what the software controls, what the AI does, what you approve, and what the monthly service covers. If yours is not here, bring it to a 20-minute call.

How we are different

What makes this different from an AI agent subscription?

We build the software for a defined job in your business. The routine steps, timing, permissions and approval requirements are part of that implementation. AI handles the tasks that need interpretation or writing, like reading an inquiry or drafting a reply. Our team connects the systems and keeps the agreed workflows maintained after launch.

What is written in software, and what does the AI do?

The agreed procedure is implemented in code: what starts the work, the sequence of steps, the schedule, the required checks, what the employee may touch, and which actions wait for your approval. The AI is used inside that procedure for language tasks - understanding a request, extracting details, drafting a response. The code enforces the procedure; it does not make every AI output correct, which is why you choose the actions that come to you for review. The platform underneath is XI-Code.

Why build the procedure in code instead of letting the AI decide?

A business runs on procedures: the invoice reminder goes out when it is due, the lead gets its reply, the booking lands on the right calendar. When those steps are written into software, they run on the schedule and conditions you agreed, and a request that fails a required check is held instead of sent. Different actions get different treatment - an internal note might run on its own while a customer email waits for approval. Our autonomy levels describe how we set that per capability.

Why not build it ourselves on ChatGPT or an agent platform?

You can. Then you are building the implementation: wiring the integrations, writing the permission logic, maintaining the schedules, and finding out when something quietly stopped. It works if you have an engineering team and months to spend. Most $1-10M businesses have neither. See the side-by-side.

Can it replace an entire employee?

We start by defining the responsibilities it can handle in your business, including what it completes, what needs your approval and what remains with a person. That gives you a clear scope to evaluate and a practical starting point for expansion.

Before you buy

What does it cost, all in?

A monthly plan - Launchpad $850, Operations $1,350 or Department $2,995 - plus a one-time setup fee of $750 to $2,500 by plan. AI usage for the work in your plan is included in the monthly price, along with hosting - no separate AI bills. Enterprise is quote-based. Compare the plans.

What do I get from the first call?

Your employee's blueprint, within one business day: a one-page map of the job as we would build it, with every step marked as software, AI or your approval, the tools it connects, where it hands back to your team, our estimate of the hours it takes off your plate each month, and which plan fits. It is yours to keep, whether or not you hire us. Book the call.

What does the setup fee buy?

The initial build. A specialist learns the job, writes your workflows and approval rules, connects the agreed tools, and reviews the first 30 days with you. What the build covers.

What does the monthly service cover?

Our team operates and maintains the agreed employee after launch. That includes the AI and hosting, upkeep of the agreed workflows and connections, and the updates covered by your plan. When you want additional responsibilities, we confirm the scope and any price change before building.

What happens when we want it to do more?

We can expand the responsibilities as you identify more useful work. We explain whether the request is covered by your current scope or requires additional development, then agree the work and any price change before starting.

Am I locked in?

No. Every plan is month to month with no long-term contract. If you cancel within 30 days of your first monthly payment, we refund that month in full; the setup fee is non-refundable once work has begun. If you leave, your employee's configuration stays exportable and we help you transition cleanly. Full terms.

How long until it is actually working?

Your first agreed workflow is usually handling real work within days of us receiving access. The rest of the scope follows the plan we agree with you, which depends on the systems involved and the number of responsibilities.

Do I have to approve everything?

You choose the actions that need approval as part of the workflow design. Those actions wait for your decision in the AskEleven app. The routine work authorized in the agreed workflow can proceed automatically. We make the boundary clear before launch.

What happens when it gets something wrong?

Software can have bugs, integrations can fail and AI can misread a request, so we design for it. The actions you flag wait for your approval, read-only access stays read-only, a request that fails a required check is held for review, and every action lands in an audit trail you can open any time. When something needs fixing, our team fixes it as part of the monthly service.

Will it sound like us?

It is built around your tools, your tone and your process, not a template. You review how it operates before launch, and we review the results with you over the first 30 days.

Is my data safe, and is it used for training?

Your employee works inside scoped permissions you approve, over encrypted connections, and every action is logged. Your data is never used to train anyone else's models.

Does it work with the tools we already use?

It works with 40+ tools, including HubSpot, Salesforce, QuickBooks, Calendly, Google Workspace and Stripe. If yours is not on the list, bring it to the call and we will tell you whether it fits your plan or needs to be scoped separately.

How much of my time does it take?

You walk us through how the job works today, grant access to the agreed tools, review how the employee will operate and approve the launch. You do not need technical knowledge or a finished workflow document. Our team does the build.

Who do I talk to when something needs to change?

Tell your employee in the dashboard chat or email our team. Setting-level changes to existing work - "stop sending after 6pm", "hold anything over $500 for approval" - are included updates and usually take effect the same day. A new responsibility or substantial redesign is scoped with you first. Our team answers within one business day, same day for anything urgent. How support works.

Still deciding? Put it to a person.

Twenty minutes on Google Meet. Bring one job you keep chasing. Within one business day, get the blueprint of the employee we would build for it.

Book a 20-minute call