Legal

Terms of Service

The terms governing your use of AskEleven services provided by Advanced Applied Science LLC.

Effective August 2026. AskEleven is the new name of XIVG; this replaces the XIVG version for askeleven.com and every AskEleven service.

Agreement to Terms

These Terms of Service ("Terms") constitute a legally binding agreement between you ("Client," "you," or "your") and Advanced Applied Science LLC, a Delaware limited liability company operating as AskEleven ("AskEleven," "we," "us," or "our"). By engaging our services, signing a service agreement, or accessing our website at askeleven.com, you agree to be bound by these Terms. If you do not agree, do not use our services.

Website, Cookies, and Electronic Communications

When you use askeleven.com, you acknowledge and consent to our use of cookies and similar technologies - including analytics, advertising pixels (such as the Meta Pixel and LinkedIn Insight Tag), and session-replay tools that record your interactions with the site (pages viewed, clicks, scrolling, mouse movement, and general navigation) - as described in our Privacy Policy. In California, these technologies do not load until you accept them through our consent banner; for other visitors they load unless you decline. You may accept, decline, or withdraw your consent at any time through the banner or your browser settings, and we honor Global Privacy Control (GPC) signals.

Our website also offers an AI chat assistant. By sending a message, you consent to the recording, storage, and automated processing of that conversation so we can respond to you and improve our services. Do not submit sensitive personal information through the chat. You represent that you are accessing the site on your own behalf and consent to the collection and recording described here and in the Privacy Policy; if you do not consent, do not use the chat or the website.

Services Description

AskEleven provides AI operations services, including but not limited to:

  • AI Employee Deployment - Configuration, training, and deployment of autonomous AI employees to handle defined business functions (e.g., reception, sales development, social media management, bookkeeping support, content creation, customer service)
  • Operations Management - Ongoing monitoring, maintenance, and optimization of deployed AI employees to ensure consistent performance
  • Automation - Design and implementation of automated workflows connecting your tools, CRM, email, and other business systems
  • Consulting - Strategy, planning, and advisory services related to AI adoption and operations

The specific scope of services, deliverables, and timelines will be detailed in a separate Service Agreement or Statement of Work executed between the parties.

Payment Terms

Setup Fees

A one-time setup fee is due prior to or upon commencement of service. Setup fees cover onboarding, configuration, initial agent training, and system integration. Setup fees are non-refundable once work has commenced.

Monthly Retainers

Ongoing management services are billed monthly in advance. Invoices are due within 15 days of issuance unless otherwise specified in your Service Agreement. Retainer fees are tied to the active service tier and scope.

Late Payments

Invoices unpaid after 30 days may result in service suspension. Accounts more than 60 days past due may result in service termination. AskEleven reserves the right to charge a late fee of 1.5% per month on outstanding balances.

Price Changes

We reserve the right to adjust pricing with 30 days' written notice. Existing service agreements will be honored at contracted rates through their current billing cycle.

Money-Back Guarantee

If you cancel within 30 days of your first monthly retainer payment, we will refund that month in full. Setup fees and Done-For-You build fees, once work has commenced, remain non-refundable per the Setup Fees clause above. AI provider usage is billed pass-through where applicable and is not refundable.

Client Responsibilities

To enable AskEleven to deliver services effectively, you agree to:

  • Provide timely access to the systems, accounts, and information required to configure and operate AI employees on your behalf
  • Maintain accurate contact and billing information
  • Promptly review and approve AI employee outputs, communications, or actions that require your authorization
  • Notify us immediately of any unauthorized access, data breach, or security incident related to your systems
  • Ensure your use of AskEleven services complies with all applicable laws, regulations, and third-party terms of service

Acceptable Use

You agree not to use AskEleven services to:

  • Violate any applicable federal, state, or local laws or regulations
  • Send spam, unsolicited bulk communications, or engage in deceptive marketing practices
  • Impersonate any person or entity or misrepresent your affiliation with any organization
  • Harass, abuse, or harm any individual or group
  • Attempt to gain unauthorized access to any systems or networks
  • Use AI employees to generate or distribute illegal, harmful, defamatory, or fraudulent content

Violation of acceptable use policies may result in immediate service suspension or termination without refund.

SMS Terms and Conditions

By providing your phone number to AskEleven and indicating that phone and/or SMS is an acceptable channel of communication (for example, by submitting a contact, demo, pricing, or service inquiry form that includes a phone field, by checking a consent box, by requesting a call back, or by previously communicating with our team by phone or text), you expressly consent to receive phone calls and SMS text messages from AskEleven sales representatives and client success staff under the following program terms.

Program Name

AskEleven Sales and Client Communications.

Program Description

This program is operated by Advanced Applied Science LLC d/b/a AskEleven. Individually assigned business phone numbers are used by AskEleven sales representatives and client success staff, through our HubSpot CRM, to place one-to-one phone calls and to send one-to-one, conversational SMS text messages to prospects, leads, and clients who have provided their phone number to AskEleven and indicated phone or SMS as an acceptable channel of communication. Messages are sent for the following purposes: (1) responding to inbound inquiries you have submitted to AskEleven; (2) scheduling, confirming, and following up on sales conversations, demos, discovery calls, and onboarding sessions; (3) answering questions and sharing pricing, scope, or service details you have requested; (4) coordinating active client engagements (kickoff, training sessions, status updates, deliverable reviews); and (5) ongoing relationship management with existing clients. This program is one-to-one conversational messaging only. We do not send mass marketing, promotional broadcasts, or automated marketing campaigns through this program.

Message Frequency

Message frequency varies and is driven by the conversation between you and the AskEleven representative assigned to your account. You will typically receive a handful of messages during an active sales conversation or onboarding period, and occasional messages thereafter as part of ongoing relationship management. You will only receive messages that are responsive to your inquiry, scheduled activity, or active engagement.

Message and Data Rates

Message and data rates may apply. AskEleven does not charge for SMS messages, but standard rates from your mobile carrier may apply to messages sent and received. Contact your wireless provider for details about your plan.

Opt-Out Instructions

You can cancel the SMS service at any time. Reply STOP to any message you receive from an AskEleven representative, and you will be unsubscribed from SMS messages sent by AskEleven. After replying STOP you will receive one final confirmation message that you have been unsubscribed, and we will not send you any further SMS messages. If you want to rejoin, simply let your AskEleven representative know or submit a new request through askeleven.com indicating that phone/SMS is an acceptable channel of communication.

Help and Support

For help at any time, reply HELP to any message you receive from us, email [email protected], or call (786) 723-7389. You can also visit askeleven.com/contact for additional support options.

Carriers and Delivery

Supported carriers include AT&T, Verizon Wireless, T-Mobile, Sprint, Boost, U.S. Cellular, MetroPCS, Cricket, and most other U.S. carriers. Carriers are not liable for delayed or undelivered messages. SMS service availability and delivery are subject to your mobile carrier's transmission and are not guaranteed.

Privacy

Phone numbers and SMS opt-in data collected through this program will not be shared with third parties or affiliates for marketing or promotional purposes. Call and SMS records are stored within HubSpot, our CRM provider, strictly for the purpose of maintaining continuity of our conversations with you. See our Privacy Policy for full details on how we handle phone and SMS data.

Intellectual Property

All methodologies, frameworks, agent configurations, and proprietary tools developed by AskEleven remain the intellectual property of Advanced Applied Science LLC. Custom deliverables created specifically for your business (e.g., custom workflows, content templates) are licensed to you for use during your active service engagement.

Your existing data, brand assets, and business content remain your property at all times. We claim no ownership over your data or content processed through our services.

Platform, Mobile Application, and Software License

Your subscription includes a limited, non-exclusive, non-transferable, non-sublicensable, revocable right to access and use the AskEleven platform during the term of your active service engagement, including: the marketing website at askeleven.com; the client dashboard at app.xivg.ai; the AskEleven mission control surface; any current or future AskEleven-published mobile application (iOS, iPadOS, Android, or otherwise); any current or future AskEleven-published desktop application; the xi-code gateway and command-line tooling; AI employee runtimes; and any APIs, SDKs, scripts, or downloadable artifacts AskEleven makes available to you (collectively, the "AskEleven Software").

By installing, accessing, signing in to, or otherwise using any AskEleven Software, you agree that you are entering into these Terms with respect to that software in addition to any platform-specific or store-specific terms (for example, Apple's Licensed Application End User License Agreement for iOS apps distributed through the App Store) that apply to your installation. These Terms are between you and Advanced Applied Science LLC only, and not with Apple, Google, or any other platform operator, and AskEleven is solely responsible for the AskEleven Software and its content. Where Apple's standard EULA applies to an iOS AskEleven application, you acknowledge that Apple has no obligation to provide maintenance or support for the AskEleven Software, no warranty obligation, no liability for product claims, and that Apple and its subsidiaries are third-party beneficiaries of these Terms with the right to enforce them against you.

You will not, and will not permit any third party to: (a) copy, modify, translate, adapt, or create derivative works of the AskEleven Software, except as expressly permitted; (b) reverse engineer, decompile, disassemble, or attempt to derive source code from the AskEleven Software, except to the extent applicable law expressly prohibits this restriction; (c) rent, lease, sell, sublicense, distribute, publicly display, or transfer the AskEleven Software or your access credentials; (d) use the AskEleven Software to build a competing product or service or to benchmark against a competing product; (e) remove, obscure, or alter any proprietary notices on or in the AskEleven Software; or (f) bypass, disable, or interfere with any security, rate-limit, authentication, allow-list, or usage-metering control. All rights not expressly granted are reserved by AskEleven.

Your right to use the AskEleven Software automatically terminates upon termination or non-renewal of your subscription, upon material breach of these Terms, or as otherwise provided herein. Upon termination, you will stop all use of the AskEleven Software, delete any locally installed copies, and revoke any credentials issued for AskEleven access.

Use of AI; No Reliance on AI Outputs

AskEleven services are powered by artificial intelligence and large language models supplied by third-party AI infrastructure providers. AI systems are non-deterministic, evolving, and probabilistic by design. They can produce output that is incomplete, inaccurate, out of date, biased, offensive, or otherwise unsuitable for a particular purpose, even when configured carefully and operated with reasonable care.

You acknowledge and agree that:

  • AI-generated outputs (including text, messages, voice replies, transcripts, summaries, drafts, analyses, recommendations, code, and actions performed by AI employees on your behalf) are tools, not professional advice. They are not, and must not be relied on as, legal, medical, financial, accounting, tax, insurance, regulatory, safety, or other professional advice.
  • You are responsible for reviewing, validating, and approving AI outputs before relying on them, publishing them, sending them to third parties, or using them to make decisions that have legal, financial, safety, regulatory, or reputational consequences.
  • You are responsible for the prompts, instructions, knowledge sources, integrations, allow-lists, escalation rules, and approval workflows you configure for your AI employees, and for the actions those AI employees take using credentials, access tokens, phone numbers, and accounts you provide.
  • AI employees may interact with your customers, leads, prospects, employees, vendors, and other third parties on your behalf via phone, SMS, email, chat, and other channels. You are responsible for ensuring that those interactions comply with applicable laws (including TCPA, CAN-SPAM, CASL, state privacy and consumer protection laws, recording and consent laws, and industry-specific rules), with the terms of any third-party platforms you connect, and with the consents you have obtained from the persons being contacted.
  • AskEleven does not guarantee that AI outputs will be accurate, complete, fit for any specific purpose, free from bias, or suitable for any regulated use case. AskEleven is not responsible for decisions, communications, or actions you, your personnel, or third parties take based on AI outputs.
  • Third-party AI infrastructure providers may change, deprecate, or remove models, features, or capabilities on their own schedule. AskEleven may correspondingly need to substitute or retire models, and is not liable for any resulting change in behavior, output, or availability.

You assume all risk arising from your use of AI outputs and the actions of AI employees you deploy through AskEleven. If you do not accept this risk allocation, do not use the services.

Disclaimers

AskEleven services are provided "as is" and "as available." We make no warranties, express or implied, including but not limited to:

  • Guaranteed outcomes or specific results from AI employee deployment
  • Uninterrupted or error-free service (AI systems and third-party integrations may experience downtime)
  • Fitness for any particular purpose beyond those explicitly agreed in your Service Agreement

AI-generated content and actions should be reviewed by qualified personnel for critical business decisions. AskEleven is not responsible for decisions made solely on the basis of AI outputs.

Limitation of Liability

To the maximum extent permitted by applicable law, Advanced Applied Science LLC and its members, employees, contractors, and agents shall not be liable for:

  • Indirect, incidental, special, consequential, or punitive damages
  • Loss of profits, revenue, data, business opportunities, or goodwill
  • Damages arising from third-party service failures, outages, or changes to third-party platforms

In no event shall our total cumulative liability to you exceed the total fees paid by you to AskEleven in the three (3) months immediately preceding the event giving rise to the claim.

Indemnification

By you. To the maximum extent permitted by applicable law, you agree to indemnify, defend, and hold harmless Advanced Applied Science LLC, its affiliates, and their respective officers, members, employees, contractors, agents, successors, and assigns (collectively, the "AskEleven Parties") from and against any and all third-party claims, suits, demands, investigations, regulatory actions, losses, damages, judgments, fines, penalties, costs, and expenses (including reasonable attorneys' fees and court costs) arising out of or relating to:

  • your use of, configuration of, instructions to, or deployment of AskEleven services, AI employees, automations, workflows, integrations, the AskEleven dashboard, the AskEleven platform, the AskEleven website, any AskEleven mobile or desktop application, and any AI outputs;
  • any phone calls, SMS, MMS, RCS, voice, email, chat, social, or other communications sent, placed, or received by AI employees, automations, or your personnel using AskEleven services, including any claim that such communications violated TCPA, TSR, state telemarketing or autodial laws, CAN-SPAM, CASL, recording or wiretap laws, do-not-call or do-not-text obligations, carrier or messaging-platform policies (including A2P 10DLC registration requirements), or any consent, opt-in, or opt-out obligation owed to the recipient;
  • your or your personnel's, customers', or end users' violation of these Terms, any Service Agreement or Statement of Work, any applicable law or regulation, or the terms or policies of any third-party platform you connect through AskEleven;
  • any data, content, credentials, contact lists, prompts, instructions, knowledge sources, or other materials you provide to AskEleven or that you cause AskEleven, AI employees, or third-party services to process, including any claim that such materials infringe, misappropriate, or violate the intellectual property, privacy, publicity, or other rights of any person;
  • your reliance on, or any decision, action, or omission you, your personnel, or third parties take based on, AI outputs generated through AskEleven services;
  • your unauthorized or unlawful use of AskEleven services or any breach of your representations, warranties, or obligations under these Terms.

By AskEleven. AskEleven will indemnify, defend, and hold you harmless from and against third-party claims brought against you alleging that the AskEleven services, as provided by AskEleven and used by you in accordance with these Terms and any applicable Service Agreement, directly infringe a U.S. copyright, U.S. trademark, or U.S. trade secret of that third party, except to the extent the claim arises from (a) materials, data, prompts, instructions, or content you provided; (b) modifications to the services not made by AskEleven; (c) combination of the services with software, data, or systems not provided by AskEleven; (d) use of the services in violation of these Terms or applicable law; or (e) AI outputs generated in response to your instructions. This paragraph states AskEleven's sole and exclusive liability, and your sole and exclusive remedy, for any claim of intellectual property infringement.

Procedure. The indemnifying party's obligations are conditioned on the indemnified party (i) promptly notifying the indemnifying party in writing of the claim; (ii) granting the indemnifying party sole control of the defense and settlement of the claim, provided no settlement that imposes liability or admission on the indemnified party will be made without its prior written consent (not unreasonably withheld); and (iii) providing reasonable cooperation in the defense at the indemnifying party's expense.

Confidentiality

Both parties agree to maintain the confidentiality of proprietary information shared during the course of the service engagement. AskEleven will not disclose your business information, client data, or operational details to third parties except as necessary to deliver services or as required by law. This obligation survives termination of the service relationship.

Termination

By you: You may cancel monthly services with 30 days' written notice. Fees already paid for the current billing period are non-refundable. Setup fees are non-refundable upon commencement of work.

By AskEleven: We may terminate services with 30 days' written notice for any reason, or immediately upon material breach of these Terms, non-payment, or illegal use of our services.

Upon termination: We will provide reasonable assistance to wind down active AI employees and transition your data. Access to AskEleven-managed systems will be revoked upon the effective termination date.

Governing Law and Disputes

These Terms shall be governed by and construed in accordance with the laws of the State of Florida, without regard to conflict of law principles. Any dispute arising out of or relating to these Terms or AskEleven services shall be subject to the exclusive jurisdiction of the state and federal courts located in Florida.

Before initiating formal legal proceedings, the parties agree to attempt to resolve disputes in good faith through direct negotiation. If informal resolution fails, disputes shall be resolved through binding arbitration in Florida under the rules of the American Arbitration Association.

Class action waiver and jury waiver. To the fullest extent permitted by law, all disputes will be resolved on an individual basis only. You and AskEleven each waive any right to bring or participate in a class, collective, consolidated, or representative action, and to have any dispute heard before a jury. No arbitrator or court may consolidate more than one person's claims or preside over any form of representative or class proceeding. Any claim arising out of or relating to your use of our website or services must be brought within one (1) year after the claim arose, or it is permanently barred, to the extent permitted by applicable law. If the class action waiver in this section is found unenforceable as to a particular claim, that claim (and only that claim) shall be severed and brought in a court of competent jurisdiction in Florida.

Changes to These Terms

We reserve the right to modify these Terms at any time. Changes will be posted on this page with an updated effective date. For material changes, we will provide 30 days' notice via email to active clients. Continued use of our services after changes take effect constitutes acceptance of the updated Terms.

Contact

Questions about these Terms or our services? Reach us at:

Advanced Applied Science LLC
Operating as AskEleven
United States
Email: [email protected]
Phone: (786) 723-7389

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